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  • Q Does the product meet international certification standards?

    A Yes. The company's products have passed 12 international standards such as EU CE, German GS, ATEX explosion-proof certification, etc. The fluorine-free foam fire extinguishers and ultra-fine dry powder fire extinguishers developed by the company adopt halogen-free environmentally friendly formulas, comply with the REACH directive, and adapt to global environmental protection and safety requirements.
  • Q How to deal with foreign technical trade barriers?

    A Relying on the "Technical Trade Assistance Express" of Yuyao Customs, we track the new technical trade regulations of more than 80 countries including the EU and the United States in real time to optimize material formulas and production processes. For example, in response to the new regulations on the ban on fire extinguishing agents, we develop environmentally friendly fire extinguishing agents to ensure product added value and compliance.
  • Q What are the precautions for declaring export commodity codes?

    A It is necessary to strictly classify according to the actual products to avoid affecting tax refunds or customs clearance due to coding errors. Cases show that if the declared codes of products such as valve accessories do not match the actual ones, they may face fines or return shipments. It is recommended to pass customs classification guidance or third-party professional organization review.
  • Q How to ensure delivery timeliness for customized products?

    A The company invested 20 million yuan to build an intelligent production line, which supports small-batch and multi-specification customization, and shortened the order delivery cycle by 25%. With the help of Yuyao Customs' "appointment inspection" and "qualified release" mechanism, the goods can be inspected and released as soon as they are good, ensuring the timeliness of international logistics.
  • Q How does after-sales service cover the global market?

    A Set up localized service outlets in key markets such as Europe and Australia to provide equipment commissioning, training and remote operation and maintenance support. Through the digital platform, the product life cycle traceability is achieved, and the first solution rate of after-sales problems in 2024 will reach 98.6%, ensuring rapid response.
  • Q What are the targeted solutions for emerging fields such as new energy?

    A In response to the risk of thermal runaway of lithium batteries, a special fire extinguishing system for energy storage containers is developed; a high-pressure fine water mist solution is designed for data centers, taking into account both efficient fire extinguishing and equipment protection. The product has passed ATEX certification to meet the needs of high-risk environments.
  • Q How to ensure the quality of exported products?

    A Strengthen the self-inspection and self-control system, for example, professional testing equipment is configured in the production of fire extinguishers, and inspectors are certified to ensure that each batch of products meets the standards.
  • Q What impact do environmental requirements have on product design?

    A Cooperate with the joint laboratory of Zhejiang University to develop low-toxic and environmentally friendly fire extinguishing agents to reduce damage to the ozone layer. For example, fluorine-free foam fire extinguishers have become a key export product, helping customers meet environmental regulations in many countries.

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